Exchanges and returns policy

DTD 2009 INC aims to offer you a simple and flexible exchange and return policy.

Here are some conditions that apply;  

All products from our company are exchangeable and refundable.

These transactions are eligible, within one year from the date of purchase. A proof of purchase will be required to proceed with the transaction.

In addition, with the exception of a manufacturing defect, in order to be approved, the product must be in its original box and in perfect condition. In the case of a product application error, the product must be returned in its original packaging.

Moreover, we cannot take back a wheel if a tire has been installed on it. DTD does not take in charge any return costs related to transportation.

With the exception of a defect or a customer located within our delivery radius, DTD will pay for the shipping costs for the return of the product.

To return a product to our branch, it is necessary to fill out the return form available on our web platform.

For an exchange or return, if there is a difference in price requiring a refund, please note that the amount due will be credited directly to your customer account.

No refund will be made in any other way.

Naturally, these conditions will allow us to resell the product with your support and cooperation.